At Willowbrook, we are constantly evolving to ensure our clients receive the best possible care, and we are now excited to announce that we are embracing digitisation by using digital technology to improve the quality of care and how care is delivered.
What is homecare digitisation?
Simply put, homecare digitisation involves integrating technology into our services to enhance efficiency, communication, and overall quality of care. From streamlined scheduling to remote monitoring tools, digitisation opens up a world of possibilities for improving the quality and safety of services.
What it means for people using our services (our clients):
- It is easier for people to access their care records.
- When needs change, Willowbrook will respond more efficiently.
- Sharing information with other health and social care professionals involved in people’s care will be easier, making care safer and more responsive to needs.
- Risks, such as medication errors and missed visits, will be reduced.
What it means for our Willowbrook team:
- Employees will access and record information in real-time at the point of care on mobile devices, for example – a mobile phone.
- Employees in various locations, subject to permission, can access and update information wherever they are.
- Employees will be able to do their work more efficiently and effectively.
What does it mean for Willowbrook:
- Information in the system will support quality and safety monitoring of all our services.
- Storing information will be easier and will require less physical space.
- Care information is accessed and saved securely.
- Information will be backed up to the Cloud automatically and will have enhanced cyber security.
When will this be implemented:
During 2023, we have taken an active role in the Homecare digitisation pilot programme (Lancashire and South Cumbria Integrated Care Board), and Lynsey, Registered Manager became the subject matter Homecare expert for Lancashire.
During this time, we carefully selected our NHS approved digital system provider, and in April 2024, we began the preparation and implementation of a digital social care record, electronic call monitoring and rostering system.
Over the next few months, we will provide further information on our implementation and an expected timescale. We look forward to working with you on this exciting digital journey as we continue to innovate and elevate the homecare experience.
If you have any questions regarding the digitisation project, please direct them to Lynsey Powell, Project Lead.
