Shout Out
Michelle W & Carol D - Riverside Heights
A big thank you to Michelle W and Carol D, Care Support Workers at Riverside Heights, for your support the other day. It truly means a lot and doesn’t go unnoticed. I really appreciate everything you do for our team and the people we support.
Thank you both 💐
Mel Harkness, Care Manager
Thank you
Anne S - Willowbrook Homecare
A sincere message of thanks to Anne, Care Plan Lead and Trainer, for the insightful training delivered this week.
Mel Harkness, Care Manager, expressed her appreciation for Anne’s session, noting that the insights she gained will help strengthen her extra care team and also enhance the services we provide to those we support and care for.
Anne, we genuinely appreciate your time, knowledge, and dedication to the continuous learning of our Willowbrook Care teams - Thank you.
Thank you
Blackburn with Darwen Homecare Team
With heartfelt thanks, gratitude, and appreciation to our wonderful Blackburn with Darwen Care Team.
On Friday, we received news that one of the lovely ladies we supported and cared for was coming home from the hospital for end-of-life care. She was truly clear in her wish to return to her own home, surrounded by the comfort, familiarity, and dignity, while receiving care from the team she knew at Willowbrook Homecare.
An urgent message was sent to our Blackburn with Darwen team requesting help with a sudden increase in visits and support on extremely short notice. The response was nothing short of remarkable. Our carers stepped forward immediately, offering extra time, rearranging their plans, and even volunteering to work on their days off. Every single person shared the same compassionate commitment to do whatever was needed to provide her with the peaceful and personal end-of-life care she desired.
Sadly, she passed away just over 24 hours later. However, thanks to the kindness, dedication, and teamwork shown by our carers, she was able to spend that time where she truly wished to be, in her own home, in her own bed, with dignity and comfort.
We are incredibly proud of every member of our care team. The compassion you demonstrate, the respect you show, and the difference you make in the lives of the individuals we support and care for do not go unnoticed.
Thank you for your exceptional care during one of the most important times in her life. She will be deeply missed by all of us, and we will cherish her memory with great warmth.
Shout Out
Justyna & Jubilee Gardens Extra Care Team
We were incredibly touched to receive this wonderful feedback from the family of one of the individuals we support at Jubilee Gardens, Leyland.
Justyna, a member of our Extra Care Team, was supporting a lady when a sudden medical emergency occurred. Justyna remained calm and reassuring throughout, ensuring she was safe until further help arrived. Justyna contacted the family immediately, and stayed well beyond the end of her shift to make sure everything was properly handed over and that the right care and support were in place.
The family expressed their gratitude for the care, compassion, and kindness displayed by Justyna, Mel, Nat, Marie, and Supervisor Emma throughout. They explained that the amazing support provided by these individuals brings them real peace of mind and reassurance.
Willowbrook Homecare are incredibly proud of the dedication, professionalism and kindness shown by our care teams every day.
Thank you for always placing the people we support and care for at the heart of everything you do.
A Heartfelt Thank You
Sophie S - Lytham Homecare
I feel I must express my thanks to Sophie for her care, compassion, and sensible advice that she gives to my husband, David, and myself.
Mary S
Thank you for sharing your kind words, Mary. We are overjoyed to hear how much you value Sophie’s thoughtful and compassionate support.
Thank you
Care Team - Lytham
I would like to express my sincere thanks to the Lytham/Wyre care team for the exceptional care given to my dad, Ronald, over the years.
More recently, the carers showed such compassion, dignity and respect, ensuring he was as comfortable as possible. I am truly grateful for the kindness and support shown.
Son of Ronald P.
Shout Out
Jodie - Willowbrook Homecare - Hyndburn
The daughter of Ronald, one of the gentlemen we support and care for, called to tell us that her dad had been feeling a little down this week. But after Jodie’s homecare visit, he rang her to say he was feeling so much better. He described Jodie as lovely company, chatty, and attentive. How wonderful it is to hear.
Moments like these remind us of the power of kindness, conversation, and genuine care. Well done, Jodie!
We are so proud to have you on the team.
Shout Out
Aimee - Riverside Heights
Kira, one of our Extra Care Support Workers from Riverside Heights, Darwen, wanted us to thank Aimee for her kindness in treating the whole team to breakfast this morning, and for everything she does each and every day to support the people we care for and her colleagues.
Gestures like this really show the teamwork, compassion and support that make such a difference. Well done, Aimee, you are truly appreciated!
Shout Out
Riverside Heights - Extra Care Team
We both want to express our heartfelt appreciation to the Riverside Heights Extra Care Team for everything you’ve accomplished over the past few weeks.
Your willingness to support one another, take on extra responsibilities when needed, and keep things running smoothly has made a real and meaningful difference. Your hard work, flexibility, and commitment never go unnoticed.
Thank you for everything you do for the people we support, and for each other.
Aimee and Nikki
Thank You
Leanne & Vicky - Primrose Gardens Extra Care
I would like to extend a heartfelt thank you to Leanne and Vicky for their outstanding support and dedication over the past week at Primrose Gardens.
Leanne, your willingness to go the extra mile clearly reflects your dedication to the people we support and care for. Vicky, your hands-on approach and readiness to help, even when I hesitated, speak volumes about the kind of leader you are!
Your support and teamwork make such a difference and remind us what makes Willowbrook Homecare so special, a team that always pulls together with kindness, compassion, and care.
Mel
Shout Out
Andrei & Lytham Home Care Team
A special thank you to the Lytham Homecare Team, and especially to Andrei, for the kindness, compassion, and dedication he has shown while providing care to my father.
-JG.
Thank you, J, for taking time to express your gratitude. It’s always uplifting to hear how our team members make such a positive difference in people’s lives. Thank you, Andrei, and the care team, for representing Willowbrook Homecare with such professionalism, empathy, and care.
Shout Out
Aimee
We want to give our appreciation to Amy, who is currently helping out at Riverside Heights, Darwen, for all her hard work this week. She has been a massive help through a very difficult week.
Aimee has taken the team's feedback into account and implemented the necessary changes. Thank you!
From Carol and the Riverside Heights Extra Care Team
A Special Thank You
Lynn, Alison, Bethany, Jackie, Lauren & Primrose Garden Team
I would like to take a moment to recognise Lynn, Alison, Bethany, and Jackie from our Hyndburn Homecare Team, as well as Lauren from our Extra Care Team at Primrose Gardens.
Thank you for your incredible support in covering shifts at Primrose Gardens over the past two weeks. A special shout-out goes to Lauren for taking on additional shifts to ensure everything ran smoothly. Your teamwork and dedication have truly made a difference.
I would also like to extend my heartfelt thanks to the entire Primrose Gardens team for your continued hard work, commitment, and the outstanding care you provide every day. You all exemplify what makes Willowbrook Homecare so special, caring, compassionate, and always there for the people we support, as well as for one another.
Thank you, you are all appreciated!
Mel Harkness
Extra Care Team Leader, Primrose Gardens
Shout Out
Wendy & Joanne - Riverside Heights Extra Care Team
A Massive Shout Out
Recently, both Wendy and Joanne went above and beyond, leaving their Sunday afternoon plans behind to step in at the shortest notice and ensure the people we support continued to receive their care without interruption.
Your commitment, teamwork and dedication truly embody the spirit of Willowbrook Homecare, always putting the needs of others first and supporting each other when it really matters.
We are so grateful for everything you do and the difference you make every single day.
Thank you both for your immediate support and for being such valued members of our team.
Vicky Yates, Extra Care Registered Manager
Thank you
Lytham Homecare Team
A Heartfelt Thank You
A big thank you to the Lytham Homecare carers for everything they did for 'D' today — You really have a brilliant team!
- E
From all of us at Willowbrook Homecare: Thank you, for your lovely message. We are so proud of our Lytham team and the difference they make every day!
Shout Out
Matthew, Joanne & Sarah - Riverside Heights
Thank you to everyone for making me feel so welcome. What a wonderful, supportive team to be part of. Matthew, Joanne, and Sarah, you’re all fab and such a pleasure to work with!
Thank you to everyone for making me feel so welcome. What a wonderful, supportive team to be part of.
- Dawn 💛
✨From all of us at Willowbrook Homecare, thank you, Dawn, for your kind words. We’re delighted to have you on board!
Shout Out
Care Team - Lytham
I want to give a personal shout-out to our amazing Lytham Care team!
This week has been a real test, but despite everything, you’ve stepped up, supported each other and kept things running for the people we care for. That’s the true spirit of our team!
Please know how much your hard work, resilience, and kindness mean not just to me, but also to the people and families who rely on us every single day.
You are making a difference, even when the going gets tough, and it’s sometimes hard to see. Take a moment to be proud of yourselves.
Thank you
Mary - Registered Manager, Lytham
Thank You
Extra Care Team - Riverside Heights
I would like to extend a heartfelt thank you to the entire team at Riverside Heights for your hard work over the bank holiday weekend!
I truly appreciate everyone who was scheduled to work, as well as those who stepped in to help by taking on extra shifts.
Your dedication, kindness, and teamwork did not go unnoticed. Thank you all for consistently going the extra mile!
– Nicola Smith, Riverside Heights Deputy Manager.
Shout Out
Sue & Ebony - Riverside Heights
A massive thank you to Sue and Ebony at Riverside Heights for making a recent weekend break for the ladies we support so memorable!
They had the pleasure of accompanying these lovely ladies on an enjoyable long weekend in Warwickshire.
Everyone had a fantastic time, creating lasting memories, sharing adventures, and exchanging smiles. The ladies were absolutely thrilled with their weekend away.
Thank you both for making this such a special holiday for them. Your support is truly heart-warming to see - Stacie
Thank you
Shauna, Benny, Sam & Elizebeth - Primrose Gardens Extra Care Team
A very special thank you goes to Shauna, Benny, Sam and Elizabeth at Primrose Gardens for truly going above and beyond this past week.
👏 Shauna – thank you for stepping up when a colleague was unwell, taking over without hesitation, and even staying on for the night shift to make sure everything ran smoothly.
👏 Benny – thank you for your dedication to covering over the weekend, even after a long working week and on what should have been your time off.
👏 Sam – Saturday was challenging, but you stepped up, got on with the job in hand, and still came in on Monday morning with a smile! 🙂
👏 Elizabeth – thank you for staying on to help and ensuring the team and people we support had everything they needed.
Your commitment, teamwork and kindness never go unnoticed.
Mel, Extra Care Team Leader, added, It is an absolute pleasure to manage the Extra Care team at Primrose Gardens. Nothing is ever too much trouble; they always go above and beyond.
Thank you!
Shout Out
Lorraine - Willowbrook Homecare Lytham
Vicky, our Registered Manager, recently received a kind message from an agency manager who recommended Willowbrook Homecare to a new client. The client’s daughter reached out to express how professional and amazing Lorraine had been.
Additionally, we received fantastic feedback from a client at Albion Mill in Blackburn, who benefited from the support of Lytham Homecare while on holiday nearby. She couldn't praise Lorraine enough.
Lorraine, it’s heartwarming to hear about the impact you’re making. Your care, compassion, and dedication shine through every day. Thank you for being such a valued part of the Willowbrook family
Shout Out
Kim - Riverside Heights
On behalf of the entire Riverside Heights Extra Care Team, we want to extend a heartfelt thank you and a massive shout-out to Kim, our amazing new supervisor.
We truly appreciate your hard work, dedication, and unwavering support over the past few weeks. Nothing is ever too much trouble, and your support has meant so much to all of us.
Kira.
Shout Out
Hare Hill - Extra Care Team
Thank you for the fantastic care given to Mum on an ongoing basis. Julie and the team are kind, caring and responsive to her needs. They are respectful to her and our whole family, treating her with compassion. Communication is easy and always feels built on trust.
Without their support, it would be impossible to meet Mum’s needs daily. We are 100% happy with the service and everyone involved.
Thank you so much for this lovely feedback, this is everything we strive for at Willowbrook Homecare – person-centred, compassionate, family-focused care that makes a real difference every day. 🌿
Shout Out
Vera & Grace— Primrose Gardens Extra Care
After a joyful family celebration, we returned to Primrose Gardens with our mum a bit later than planned. To our delight, we found Vera and Grace already there, waiting with warmth and compassion. They were ready to assist us with Mum's evening routine.
They swiftly and carefully swung into action and cared for Mum in such a lovely way. We thanked them at the time, but we wanted to express again how much we appreciated their patience and skill. This is so typical of so many of the care team at Primrose Gardens - they are great!
Thank you, Vera and Grace, for demonstrating the very best of Willowbrook values in action. Your kindness, attentiveness, and professional care truly made a difference, and we are so grateful for everything you do.
Shout Out
Roving Night Team - Hyndburn
A massive THANK YOU goes out to our incredible Hyndburn Roving Nights Team, who truly went above and beyond this weekend.
Your dedication, resilience, and teamwork make a real difference, especially in times of pressure. You are the heart of what we do at Willowbrook Homecare, and we are all incredibly proud of each one of you.
Thank you, it's really appreciated – Lynn Walsh, Deputy Manager
Thank you
Lauren, Cath, Michelle, and Kira - Riverside Heights Extra Care Team
Hi there, I wanted to express my appreciation to Lauren, Cath, Michelle, and Kira. They have gone above and beyond for me since my care started back, and I want them to be recognised for this.
Thank you Margaret for taking the time to email this lovely appreciation message 🫶
A Compliment from Jean
Primrose Gardens - Extra Care Team
I just want to say how happy I am with all the staff at Primrose Gardens. I’ve been really well looked after and they’ve all shown me such courtesy and kindness. Over the last few months, they’ve been so patient with me, and I truly appreciate everything they’ve done, Jean.
Thank you Jean for your kind words 🫶
A Special Thank You
Riverside Heights - Extra Care Team
I want to take a moment to say a huge Thank You to the incredible Riverside Heights Extra Care Team for all your hard work and dedication this weekend. You all know who you are, and I truly appreciate all your support and the care you’ve shown.
Your kindness, compassion, and teamwork make all the difference. 💙
Thank you once again!
Mel.
Thank you
Riverside Heights - Extra Care Team
I am very happy with my carers. They lift my spirits and help me feel better throughout the day. Thank you to Carol, Kath G, Lauren Alicia, Kira, Ria, Shauna, Olwen, and Lena, and I would like to nominate Michelle for the Best Carer award!
Thank you, Christopher —your kind words mean the world to us! 💖
Thank you
Cath G, Ria and Lauren - Riverside Heights Extra Care Team
I’d like to say a personal ‘Thank You’ to Cath G, Ria, and Lauren for the care they have provided to my husband since he moved into Riverside Heights, Darwen.
Thank you, A, for your kind words. 🫶 Your appreciation means the world to us, and we’re so proud of our amazing Extra Care team for the difference they make every day.
Thank you
Albion Mill - Extra Care Team
Could I just thank you again for your help last night with my Dad.
The ladies from the Willowbrook Extra Care team that attended were amazing. My Dad had a fall after feeling lightheaded whilst closing his curtains.
Thanks to their quick response and kindness, he was taken to the hospital for a thorough check-up. He hasn't been well for a few weeks, so this support means the world to us
Thank you
Bev
Just want to thank Bev for being so understanding and supportive of me this weekend - I really appreciate it.
Mel.
Thank you, Mel, for taking the time to submit your message of appreciation and a big thank you and shout out to Bev at Albion Mill for embodying our values of care and compassion. Your support truly makes a positive impact on the lives of those we support and care for! 🙌
Thank you
Debbie
Debbie’s dedication and selflessness never go unnoticed. She is an incredible asset to our care team, and we are so grateful for everything she does to support both her colleagues and the people we support and care for.
Thank you, Debbie, for your hard work, kindness, and commitment. You are truly appreciated!
Thank you
Primrose Gardens - Extra Care Team
Thank you to all the team at Primrose Gardens for welcoming me this week and helping me settle into my new role.
Mel.
Thank you for your message of appreciation, Mel. It's great to hear that you've been welcomed into the team so warmly and that they have helped with your smooth transition into your new role at Primrose Gardens. 🫶
Thank you
Amanda and The Hyndburn Roving Nights Team
Thanks for all roaming nights for making my transfer from Albion Mill successful and for all the help they have given me.
Shirley.
Thank you for appreciation message Shirley, we are really happy everything went smoothly for you. 🫶