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Direct Payments
A personal budget allows you to have greater control over how the funds allocated for your care are spent.
With the right support, you can tailor your care and support services to suit your specific needs, preferences, and goals, all within a framework agreed upon with your local authority and detailed in your care and support plan.
What Are Personal Budgets?
Personal budgets are an agreed amount of council funds, provided after an assessment of your care needs. With a personal budget, you have the flexibility to arrange and pay for your own care services. The funds are usually received as a direct payment, and all spending must be trackable, and auditable by the council to ensure that it is used for services that meet your assessed needs.
Willowbrook Homecare is experienced in guiding clients through the “provider pathway,” helping them navigate and choose the right care services to suit their individual requirements. We can also manage your personal budget on your behalf, providing fully auditable accounts at no additional cost to you or the council when Willowbrook delivers the care and support.
How It Works
Typically, councils issue clients with a ‘pre-paid’ credit card, which is loaded with the client’s budget each month. The client, or a trusted friend or family member, can then use this card to pay care providers directly.
Willowbrook Services
Willowbrook will issue an invoice every four weeks to the client or their family for the care provided during that period. We understand that some clients may find it challenging to make payments from the ‘pre-paid’ card, so we offer options to make the process as easy as possible.
We provide an online payment facility available 24/7, allowing payments to be made at any time. For those without internet access, our friendly team is available during the day to take payments over the phone, ensuring a smooth and supportive experience.
To make a payment
You can securely and easily pay your Willowbrook invoice online using the link below.
If you require any further help or assistants, you can contact a member of our Finance team on 01254 390347
- Make an online payment
- To make a payment over the phone call the Willowbrook Finance Department at 01254 390347